API Connectivity Issues

Incident Report for HouseCanary

Resolved

This issue has been resolved, and the HouseCanary API is operating normally. Clients should no longer experience connection errors. We apologize for any inconvenience and thank you for your patience. If you continue to have issues, please contact our support team.

Posted Sep 30, 2026 - 19:12 PDT

Investigating

We are currently investigating an issue causing some clients to experience connection errors when accessing HouseCanary APIs. Our team is actively working to identify the cause and restore normal service. We will provide an update as soon as more information is available.

Posted Sep 30, 2026 - 18:26 PDT

This incident affected: Data Explorer - Analytics API, Property Explorer - API, and Order Manager - API.