System Status
All Systems Operational
Uptime over the past 90 days. View historical uptime.
Data Explorer - Analytics API Operational
90 days ago
100.0 % uptime
Today
Data Explorer - Web Application Operational
Property Explorer - Web Application (fka Value Report Website) ? Operational
90 days ago
100.0 % uptime
Today
Property Explorer - API (fka Value Report API) Operational
90 days ago
100.0 % uptime
Today
Order Manager - Web Application ? Operational
90 days ago
100.0 % uptime
Today
Order Manager - API ? Operational
90 days ago
100.0 % uptime
Today
Acquisition Explorer (fka Lead Feed) Operational
90 days ago
100.0 % uptime
Today
Platform and Developer Center ? Operational
90 days ago
100.0 % uptime
Today
ComeHome Operational
90 days ago
100.0 % uptime
Today
Monthly AVM Data Refresh ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance
Disaster Recovery and Business Continuity Test Dec 16, 2023 23:00 - Dec 17, 2023 02:00 PST
We will be conducting a Disaster Recovery test on December 16th which will result in us taking our system offline for a short period of time. We perform this test to ensure we can provide ongoing access to our product suite in the event of a major disaster.

As part of this test, please be advised that the full HouseCanary and ComeHome product suite will experience intermittent downtime between 11pm PT on Saturday, December 16th and 2am PT on Sunday, December 17th.
Posted on Nov 30, 2023 - 12:27 PST
System Metrics Month Week Day
HouseCanary.com Uptime
Fetching
API Uptime
Fetching
Account Manager
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Past Incidents
Dec 6, 2023

No incidents reported today.

Dec 5, 2023
MLS Outage - MLS Now (Northeast Ohio)
Resolved - The platform migration has been completed . Acquisition Explorer clients that have buyboxes enabled in the impacted MSAs can expect increased lead volume today.
Dec 5, 09:46 PST
Identified - MLS Now is undergoing a platform migration at the underlying MLS level. Updates and new listings have currently been disabled by the MLS and are expected to resume on Tuesday (12/5).

The following MSAs will be impacted:
* Akron, OH
* Canton-Massillon, OH
* Cleveland-Elyria, OH
* Parkersburg-Vienna, WV
* Toledo, OH
* Weirton-Steubenville, WV-OH
* Wheeling, WV-OH
* Youngstown-Warren-Boardman, OH-PA

All listing information will re-processed as a result of this underlying MLS change.
Dec 4, 13:28 PST
Dec 4, 2023
Dec 3, 2023

No incidents reported.

Dec 2, 2023

No incidents reported.

Dec 1, 2023

No incidents reported.

Nov 30, 2023
The December AVM processing has been completed
Resolved - The December AVM processing has been completed
Nov 30, 20:16 PST
MLS Outage - Arizona Regional MLS
Resolved - The issue related to Arizona Regional MLS has been resolved. Acquisition Explorer clients that have buyboxes enabled in Arizona can expect increased lead volume today.
Nov 30, 11:27 PST
Identified - We are currently experiencing an outage related to Arizona Regional MLS, which covers the Phoenix MSA. Delivery of new listing information and updates specific to this MLS will be delayed until the outage is remediated. In addition, information related to this MLS will be limited within our applications until this has been resolved.

We will provide an update once we have identified a resolution timeline.
Nov 29, 09:04 PST
Nov 29, 2023
MLS Outage - Triangle MLS
Resolved - The underlying MLS system migration has been completed. Updates and new listings are being processed as normal.
Nov 29, 13:01 PST
Identified - Triangle MLS is undergoing a system migration at the underlying MLS level. Updates and new listings have currently been disabled by the MLS and are expected to resume on Wednesday (11/29) at 9am ET.

The following MSAs will be impacted:
* Burlington, NC
* Durham-Chapel Hill, NC
* Fayetteville, NC
* Goldsboro, NC
* Raleigh-Cary, NC
Nov 27, 14:47 PST
Nov 28, 2023

No incidents reported.

Nov 27, 2023
Nov 26, 2023

No incidents reported.

Nov 25, 2023

No incidents reported.

Nov 24, 2023

No incidents reported.

Nov 23, 2023

No incidents reported.

Nov 22, 2023

No incidents reported.

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