System Status
Identified - We are continuing to investigate the issue and have identified what we suspect is the root cause. Once fully identified, we will update any impacted properties with stale data elements.
Feb 27, 2024 - 10:53 PST
Investigating - We are currently investigating an issue related to stale data elements that are being displayed across several HouseCanary products, including Property Explorer and ComeHome.
Feb 27, 2024 - 10:17 PST
Data Explorer - Analytics API Operational
90 days ago
99.9 % uptime
Today
Data Explorer - Web Application Operational
Property Explorer - Web Application ? Degraded Performance
90 days ago
100.0 % uptime
Today
Property Explorer - API Operational
90 days ago
100.0 % uptime
Today
Order Manager - Web Application ? Operational
90 days ago
99.98 % uptime
Today
Order Manager - API ? Operational
90 days ago
99.98 % uptime
Today
Acquisition Explorer Degraded Performance
90 days ago
99.99 % uptime
Today
Platform and Developer Center ? Operational
90 days ago
100.0 % uptime
Today
ComeHome Degraded Performance
90 days ago
100.0 % uptime
Today
Monthly AVM Data Refresh ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
HouseCanary.com Uptime
Fetching
API Uptime
Fetching
Account Manager
Fetching
Past Incidents
Feb 27, 2024

Unresolved incident: Stale data elements being presented across several HouseCanary products.

Feb 26, 2024

No incidents reported.

Feb 25, 2024

No incidents reported.

Feb 24, 2024

No incidents reported.

Feb 23, 2024

No incidents reported.

Feb 22, 2024

No incidents reported.

Feb 21, 2024

No incidents reported.

Feb 20, 2024

No incidents reported.

Feb 19, 2024

No incidents reported.

Feb 18, 2024

No incidents reported.

Feb 17, 2024

No incidents reported.

Feb 16, 2024

No incidents reported.

Feb 15, 2024
Resolved - The issue has been resolved. Acquisition Explorer clients that have buyboxes enabled in New York City can expect increased lead volume.
Feb 15, 13:58 PST
Identified - We are currently experiencing an outage in New York City related to the RLS at the Real Estate Board of New York (REBNY). Delivery of new listing information and updates specific to this MLS will be delayed until the outage is remediated. In addition, information related to this MLS will be limited within our applications until this has been resolved.

We will provide an update once we have identified a resolution timeline.

Dec 8, 12:54 PST
Resolved - This issue has been resolved.
Feb 15, 09:50 PST
Monitoring - We've identified the issue and implemented the fix. Updates are being processed and deliveries are starting to resume. We'll continue to monitor to ensure everything continues to operate as expected.
Feb 15, 08:06 PST
Investigating - We are currently investigating an issue related to Acquisition Explorer which is causing delayed deliveries. We will provide updates as we continue with identifying the issue.
Feb 15, 07:28 PST
Feb 14, 2024

No incidents reported.

Feb 13, 2024

No incidents reported.