HouseCanary Status

System Status

All Systems Operational

Uptime over the past 90 days. View historical uptime.

Data Explorer - Analytics API Operational

90 days ago

100.0 % uptime

Today

Data Explorer - Web Application Operational

Property Explorer - Web Application (fka Value Report Website) Operational

90 days ago

100.0 % uptime

Today

Property Explorer - API (fka Value Report API) Operational

90 days ago

100.0 % uptime

Today

Order Manager - Web Application Operational

90 days ago

100.0 % uptime

Today

Order Manager - API Operational

90 days ago

100.0 % uptime

Today

Acquisition Explorer (fka Lead Feed) Operational

90 days ago

100.0 % uptime

Today

Platform and Developer Center Operational

90 days ago

100.0 % uptime

Today

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

System Metrics Month Week Day

HouseCanary.com Uptime

Fetching

API Uptime

Fetching

Account Manager

Fetching

Past Incidents

Mar 24, 2023

No incidents reported today.

Mar 23, 2023

No incidents reported.

Mar 22, 2023

No incidents reported.

Mar 21, 2023

MLS Outage - Greater Augusta MLS

Resolved - The issue impacting Greater Augusta MLS has been resolved. Listing information and updates are resuming and we anticipate a large volume of updates to be delivered over the course of the day.
Mar 21, 10:44 PDT

Identified - We are currently experiencing an outage in the Augusta-Richmond County, GA-SC MSA related to Greater Augusta MLS. Delivery of new listing information and updates specific to this MLS will be delayed until the outage is remediated. In addition, information related to this MLS will be limited within our applications until this has been resolved.

We will provide an update once we have identified a resolution timeline.
Mar 17, 14:10 PDT

Mar 20, 2023

No incidents reported.

Mar 19, 2023

No incidents reported.

Mar 18, 2023

No incidents reported.

Mar 17, 2023

Mar 16, 2023

HouseCanary Solutions - Required Maintenance for Order Manager

Completed - The scheduled maintenance has been completed.
Mar 16, 22:01 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 16, 20:00 PDT

Scheduled - We will be performing a critical database upgrade on Thursday (3/16) starting at 8pm PT related to our Order Manager application.

We expect the maintenance window to last less than 2 hours, during which time both the Order Manager API and user interface will be inaccessible. Any orders that get submitted during this time will not be fulfilled.

For any critical orders, we recommend re-submitting or holding any orders until after the upgrade has been completed.
Mar 14, 13:37 PDT

Acquisition Explorer - deliveries are delayed

Resolved - Everything is now working as expected. This issue has been resolved.
Mar 16, 16:30 PDT

Monitoring - A fix has been implemented and deliveries are resuming. We are currently monitoring to ensure no additional issues arise.
Mar 16, 16:07 PDT

Identified - We have identified the issue - it is related to underlying database change. We are currently triaging and determining a plan to resolve it.
Mar 16, 15:53 PDT

Investigating - We are currently investigating an issue related to deliveries being delayed for Acquisition Explorer clients. We will post an update once we have an estimated timeline for remediation.
Mar 16, 15:31 PDT

Mar 15, 2023

No incidents reported.

Mar 14, 2023

No incidents reported.

Mar 13, 2023

MLS Outage - REColorado

Resolved - The issue impacting REColorado MLS has been resolved. Listing information and updates are resuming and we anticipate a large volume of updates to be delivered over the course of the day.
Mar 13, 13:28 PDT

Identified - We are currently experiencing an outage in the greater Denver, CO area related to the REColorado MLS. New listing information and updates specific and unique to this MLS will be delayed until the outage is remediated. We will provide an update once we have identified a timeline for remediation.

Please note that the IRES MLS has almost full overlap with REColorado, so we expect limited impact given the overlap in coverage between the two.
Mar 6, 16:22 PST

Mar 12, 2023

No incidents reported.

Mar 11, 2023

No incidents reported.

Mar 10, 2023

No incidents reported.

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