Acquisition Explorer - deliveries are delayed

Incident Report for HouseCanary

Resolved

Everything is now working as expected. This issue has been resolved.

Posted Mar 16, 2023 - 16:30 PDT

Monitoring

A fix has been implemented and deliveries are resuming. We are currently monitoring to ensure no additional issues arise.

Posted Mar 16, 2023 - 16:07 PDT

Identified

We have identified the issue - it is related to underlying database change. We are currently triaging and determining a plan to resolve it.

Posted Mar 16, 2023 - 15:53 PDT

Investigating

We are currently investigating an issue related to deliveries being delayed for Acquisition Explorer clients. We will post an update once we have an estimated timeline for remediation.

Posted Mar 16, 2023 - 15:31 PDT

This incident affected: Acquisition Explorer.