tag:status.housecanary.com,2005:/historyHouseCanary Status - Incident History2024-03-28T11:40:02-07:00HouseCanarytag:status.housecanary.com,2005:Incident/201336222024-03-17T01:15:56-07:002024-03-17T01:15:56-07:00Disaster Recovery and Business Continuity Test<p><small>Mar <var data-var='date'>17</var>, <var data-var='time'>01:15</var> PDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Mar <var data-var='date'>16</var>, <var data-var='time'>23:15</var> PDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Mar <var data-var='date'> 1</var>, <var data-var='time'>07:30</var> PST</small><br><strong>Scheduled</strong> - We will be conducting a Disaster Recovery test on March 16th which will result in us taking our system offline for a short period of time. We perform this test to ensure we can provide ongoing access to our product suite in the event of a major disaster. <br /><br />As part of this test, please be advised that the full HouseCanary and ComeHome product suite will experience intermittent downtime between 11:15pm PT on Saturday, March 16th and 1:15am PT on Sunday, March 17th.</p>tag:status.housecanary.com,2005:Incident/201196552024-02-29T18:16:31-08:002024-02-29T18:16:31-08:00The March AVM processing has been completed<p><small>Feb <var data-var='date'>29</var>, <var data-var='time'>18:16</var> PST</small><br><strong>Resolved</strong> - The March AVM processing has been completed</p>tag:status.housecanary.com,2005:Incident/201109802024-02-29T11:30:01-08:002024-02-29T11:30:01-08:00MLS Outage - Triangle MLS<p><small>Feb <var data-var='date'>29</var>, <var data-var='time'>11:30</var> PST</small><br><strong>Resolved</strong> - Triangle MLS has resolved the issue. New listing information and updates are being processed as expected.</p><p><small>Feb <var data-var='date'>29</var>, <var data-var='time'>10:06</var> PST</small><br><strong>Identified</strong> - Triangle MLS is currently experiencing an outage at the underlying MLS level. Delivery of new listing information and updates specific to this MLS will be delayed until the outage is remediated. In addition, information related to this MLS will be limited within our applications until this has been resolved. <br /><br />The following MSAs will be impacted: <br />* Burlington, NC<br />* Durham-Chapel Hill, NC<br />* Fayetteville, NC<br />* Goldsboro, NC<br />* Raleigh-Cary, NC<br /><br />We will provide an update once we have received additional information from Triangle MLS.</p>tag:status.housecanary.com,2005:Incident/200901022024-02-27T14:14:05-08:002024-02-27T14:14:05-08:00Stale data elements being presented across several HouseCanary products<p><small>Feb <var data-var='date'>27</var>, <var data-var='time'>14:14</var> PST</small><br><strong>Resolved</strong> - We're resolved this issue and all property information should now be reflecting the correct, current state. The root cause was an issue with one of our internal services that serves data to our client-facing applications which was incorrectly showing stale data. That issue has now been resolved and all applications and services are behaving as expected.</p><p><small>Feb <var data-var='date'>27</var>, <var data-var='time'>10:53</var> PST</small><br><strong>Identified</strong> - We are continuing to investigate the issue and have identified what we suspect is the root cause. Once fully identified, we will update any impacted properties with stale data elements.</p><p><small>Feb <var data-var='date'>27</var>, <var data-var='time'>10:17</var> PST</small><br><strong>Investigating</strong> - We are currently investigating an issue related to stale data elements that are being displayed across several HouseCanary products, including Property Explorer and ComeHome.</p>tag:status.housecanary.com,2005:Incident/193804122024-02-15T13:58:53-08:002024-02-15T13:58:53-08:00MLS Outage - RLS at REBNY<p><small>Feb <var data-var='date'>15</var>, <var data-var='time'>13:58</var> PST</small><br><strong>Resolved</strong> - The issue has been resolved. Acquisition Explorer clients that have buyboxes enabled in New York City can expect increased lead volume.</p><p><small>Dec <var data-var='date'> 8</var>, <var data-var='time'>12:54</var> PST</small><br><strong>Identified</strong> - We are currently experiencing an outage in New York City related to the RLS at the Real Estate Board of New York (REBNY). Delivery of new listing information and updates specific to this MLS will be delayed until the outage is remediated. In addition, information related to this MLS will be limited within our applications until this has been resolved. <br /><br />We will provide an update once we have identified a resolution timeline.</p>tag:status.housecanary.com,2005:Incident/199926512024-02-15T09:50:12-08:002024-02-15T09:50:12-08:00Acquisition Explorer - delayed deliveries<p><small>Feb <var data-var='date'>15</var>, <var data-var='time'>09:50</var> PST</small><br><strong>Resolved</strong> - This issue has been resolved.</p><p><small>Feb <var data-var='date'>15</var>, <var data-var='time'>08:06</var> PST</small><br><strong>Monitoring</strong> - We've identified the issue and implemented the fix. Updates are being processed and deliveries are starting to resume. We'll continue to monitor to ensure everything continues to operate as expected.</p><p><small>Feb <var data-var='date'>15</var>, <var data-var='time'>07:28</var> PST</small><br><strong>Investigating</strong> - We are currently investigating an issue related to Acquisition Explorer which is causing delayed deliveries. We will provide updates as we continue with identifying the issue.</p>tag:status.housecanary.com,2005:Incident/199358732024-02-07T19:41:58-08:002024-02-07T19:41:58-08:00Order Manager - Web Application and API outage<p><small>Feb <var data-var='date'> 7</var>, <var data-var='time'>19:41</var> PST</small><br><strong>Resolved</strong> - The fix is working as expected. This incident has been resolved.</p><p><small>Feb <var data-var='date'> 7</var>, <var data-var='time'>19:29</var> PST</small><br><strong>Monitoring</strong> - A fix has been implemented. Both the web application and API are now available and performing as expected. We are actively monitoring the fix.</p><p><small>Feb <var data-var='date'> 7</var>, <var data-var='time'>19:10</var> PST</small><br><strong>Investigating</strong> - We are currently experiencing an outage related to both the Order Manager web application and the Order Manager API. Clients may be receiving errors when using the web application and may be receiving a 503 error when making API calls. We are currently investigating a fix.</p>tag:status.housecanary.com,2005:Incident/199164782024-02-07T18:30:56-08:002024-02-07T18:30:56-08:00HouseCanary Solutions - Scheduled Maintenance for Order Manager<p><small>Feb <var data-var='date'> 7</var>, <var data-var='time'>18:30</var> PST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Feb <var data-var='date'> 7</var>, <var data-var='time'>18:00</var> PST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Feb <var data-var='date'> 5</var>, <var data-var='time'>14:07</var> PST</small><br><strong>Scheduled</strong> - We will be performing required maintenance for our Order Manager application at this time.</p>tag:status.housecanary.com,2005:Incident/199169502024-02-07T18:24:10-08:002024-02-07T18:24:10-08:00MLS Outage - North Texas Real Estate Information Systems (NTREIS)<p><small>Feb <var data-var='date'> 7</var>, <var data-var='time'>18:24</var> PST</small><br><strong>Resolved</strong> - The issue has been resolved. Acquisition Explorer clients that have buyboxes enabled in the impacted MSAs can expect increased lead volume.</p><p><small>Feb <var data-var='date'> 6</var>, <var data-var='time'>15:37</var> PST</small><br><strong>Update</strong> - We are continuing to work on a fix related to this issue. We expect to have this resolved in the coming days and will provide an update once completed.</p><p><small>Feb <var data-var='date'> 5</var>, <var data-var='time'>15:31</var> PST</small><br><strong>Identified</strong> - We are currently experiencing an outage related to North Texas Real Estate Information Systems (NTREIS), which impacts a few MSAs in Texas, including Dallas-Fort Worth and Abilene. Delivery of new listing information and updates specific to this MLS will be delayed until the outage is remediated. In addition, information related to this MLS will be limited within our applications until this has been resolved. <br /><br />We will provide an update once we have identified a resolution timeline.</p>tag:status.housecanary.com,2005:Incident/198772782024-02-05T18:30:18-08:002024-02-05T18:30:19-08:00HouseCanary Solutions - Scheduled Maintenance and Upgrades<p><small>Feb <var data-var='date'> 5</var>, <var data-var='time'>18:30</var> PST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Feb <var data-var='date'> 5</var>, <var data-var='time'>18:00</var> PST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Jan <var data-var='date'>31</var>, <var data-var='time'>08:44</var> PST</small><br><strong>Scheduled</strong> - We will be performing scheduled maintenance and making a few upgrades to some of our applications at this time.</p>tag:status.housecanary.com,2005:Incident/198792612024-01-31T13:12:23-08:002024-01-31T13:12:23-08:00The February AVM processing has been completed<p><small>Jan <var data-var='date'>31</var>, <var data-var='time'>13:12</var> PST</small><br><strong>Resolved</strong> - The February AVM processing has been completed</p>tag:status.housecanary.com,2005:Incident/196699162024-01-17T22:00:27-08:002024-01-17T22:00:27-08:00HouseCanary - Scheduled Maintenance and Upgrades<p><small>Jan <var data-var='date'>17</var>, <var data-var='time'>22:00</var> PST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Jan <var data-var='date'>17</var>, <var data-var='time'>21:01</var> PST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Jan <var data-var='date'>10</var>, <var data-var='time'>09:52</var> PST</small><br><strong>Scheduled</strong> - We will be performing scheduled maintenance and making a few upgrades to our applications at this time.</p>tag:status.housecanary.com,2005:Incident/196148422024-01-04T13:29:04-08:002024-01-04T13:29:04-08:00API calls using component_mget endpoint are failing for some users<p><small>Jan <var data-var='date'> 4</var>, <var data-var='time'>13:29</var> PST</small><br><strong>Resolved</strong> - This issue has been resolved.</p><p><small>Jan <var data-var='date'> 4</var>, <var data-var='time'>12:56</var> PST</small><br><strong>Monitoring</strong> - We've released a fix and are monitoring the results to ensure that it resolves the issue for impacted users.</p><p><small>Jan <var data-var='date'> 4</var>, <var data-var='time'>12:18</var> PST</small><br><strong>Identified</strong> - API calls using the component_mget endpoint are failing for some users. We've identified the issue and are in the process of releasing a fix.</p>tag:status.housecanary.com,2005:Incident/195629282023-12-29T18:50:21-08:002023-12-29T18:50:21-08:00The January AVM processing has been completed<p><small>Dec <var data-var='date'>29</var>, <var data-var='time'>18:50</var> PST</small><br><strong>Resolved</strong> - The January AVM processing has been completed</p>tag:status.housecanary.com,2005:Incident/194996602023-12-28T00:00:10-08:002023-12-28T00:00:10-08:00HouseCanary Solutions - Scheduled Maintenance<p><small>Dec <var data-var='date'>28</var>, <var data-var='time'>00:00</var> PST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Dec <var data-var='date'>27</var>, <var data-var='time'>23:00</var> PST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Dec <var data-var='date'>21</var>, <var data-var='time'>09:00</var> PST</small><br><strong>Scheduled</strong> - We will be performing scheduled maintenance to our applications at this time.</p>tag:status.housecanary.com,2005:Incident/192527292023-12-17T01:27:23-08:002023-12-17T01:27:23-08:00Disaster Recovery and Business Continuity Test<p><small>Dec <var data-var='date'>17</var>, <var data-var='time'>01:27</var> PST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Dec <var data-var='date'>16</var>, <var data-var='time'>23:00</var> PST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Nov <var data-var='date'>30</var>, <var data-var='time'>12:27</var> PST</small><br><strong>Scheduled</strong> - We will be conducting a Disaster Recovery test on December 16th which will result in us taking our system offline for a short period of time. We perform this test to ensure we can provide ongoing access to our product suite in the event of a major disaster. <br /><br />As part of this test, please be advised that the full HouseCanary and ComeHome product suite will experience intermittent downtime between 11pm PT on Saturday, December 16th and 2am PT on Sunday, December 17th.</p>tag:status.housecanary.com,2005:Incident/194517062023-12-15T19:10:51-08:002023-12-15T19:10:51-08:00API Documentation Outage<p><small>Dec <var data-var='date'>15</var>, <var data-var='time'>19:10</var> PST</small><br><strong>Resolved</strong> - We've resolved the issue by utilizing our older API documentation format while we fully remediate the issue, which is related to our newer Postman-hosted documentation. <br /><br />The Postman collection can still be accessed via the following URL: https://www.postman.com/housecanaryapi/workspace/housecanary-analytics-api/collection/28606413-b35f8baa-f503-4736-bf25-6be7beab2b4c.</p><p><small>Dec <var data-var='date'>15</var>, <var data-var='time'>13:08</var> PST</small><br><strong>Update</strong> - We are continuing to work on a fix for this issue. <br /><br />In the interim, our Postman collection can be accessed here: https://www.postman.com/housecanaryapi/workspace/housecanary-analytics-api/collection/28606413-b35f8baa-f503-4736-bf25-6be7beab2b4c</p><p><small>Dec <var data-var='date'>15</var>, <var data-var='time'>12:31</var> PST</small><br><strong>Identified</strong> - The documentation related to our Data Explorer API is currently experiencing an outage. We have identified the issue and are working on a fix.<br /><br />Please note that this only impacts the API documentation, not the API itself.</p>tag:status.housecanary.com,2005:Incident/193208232023-12-05T09:46:23-08:002023-12-05T09:46:23-08:00MLS Outage - MLS Now (Northeast Ohio)<p><small>Dec <var data-var='date'> 5</var>, <var data-var='time'>09:46</var> PST</small><br><strong>Resolved</strong> - The platform migration has been completed . Acquisition Explorer clients that have buyboxes enabled in the impacted MSAs can expect increased lead volume today.</p><p><small>Dec <var data-var='date'> 4</var>, <var data-var='time'>13:28</var> PST</small><br><strong>Identified</strong> - MLS Now is undergoing a platform migration at the underlying MLS level. Updates and new listings have currently been disabled by the MLS and are expected to resume on Tuesday (12/5). <br /><br />The following MSAs will be impacted: <br />* Akron, OH<br />* Canton-Massillon, OH<br />* Cleveland-Elyria, OH<br />* Parkersburg-Vienna, WV<br />* Toledo, OH<br />* Weirton-Steubenville, WV-OH<br />* Wheeling, WV-OH<br />* Youngstown-Warren-Boardman, OH-PA<br /><br />All listing information will re-processed as a result of this underlying MLS change.</p>tag:status.housecanary.com,2005:Incident/192550362023-11-30T20:16:40-08:002023-11-30T20:16:40-08:00The December AVM processing has been completed<p><small>Nov <var data-var='date'>30</var>, <var data-var='time'>20:16</var> PST</small><br><strong>Resolved</strong> - The December AVM processing has been completed</p>tag:status.housecanary.com,2005:Incident/192435792023-11-30T11:27:42-08:002023-11-30T11:27:42-08:00MLS Outage - Arizona Regional MLS<p><small>Nov <var data-var='date'>30</var>, <var data-var='time'>11:27</var> PST</small><br><strong>Resolved</strong> - The issue related to Arizona Regional MLS has been resolved. Acquisition Explorer clients that have buyboxes enabled in Arizona can expect increased lead volume today.</p><p><small>Nov <var data-var='date'>29</var>, <var data-var='time'>09:04</var> PST</small><br><strong>Identified</strong> - We are currently experiencing an outage related to Arizona Regional MLS, which covers the Phoenix MSA. Delivery of new listing information and updates specific to this MLS will be delayed until the outage is remediated. In addition, information related to this MLS will be limited within our applications until this has been resolved. <br /><br />We will provide an update once we have identified a resolution timeline.</p>tag:status.housecanary.com,2005:Incident/192298522023-11-29T13:01:24-08:002023-11-29T13:01:24-08:00MLS Outage - Triangle MLS<p><small>Nov <var data-var='date'>29</var>, <var data-var='time'>13:01</var> PST</small><br><strong>Resolved</strong> - The underlying MLS system migration has been completed. Updates and new listings are being processed as normal.</p><p><small>Nov <var data-var='date'>27</var>, <var data-var='time'>14:47</var> PST</small><br><strong>Identified</strong> - Triangle MLS is undergoing a system migration at the underlying MLS level. Updates and new listings have currently been disabled by the MLS and are expected to resume on Wednesday (11/29) at 9am ET. <br /><br />The following MSAs will be impacted: <br />* Burlington, NC<br />* Durham-Chapel Hill, NC<br />* Fayetteville, NC<br />* Goldsboro, NC<br />* Raleigh-Cary, NC</p>tag:status.housecanary.com,2005:Incident/188696442023-11-07T13:32:31-08:002023-11-07T13:32:31-08:00MLS Outage - Tallahassee, FL<p><small>Nov <var data-var='date'> 7</var>, <var data-var='time'>13:32</var> PST</small><br><strong>Resolved</strong> - This issue related to CATRS MLS in Tallahassee has been resolved. Listing information and updates have resumed.</p><p><small>Oct <var data-var='date'>20</var>, <var data-var='time'>10:59</var> PDT</small><br><strong>Identified</strong> - We are currently experiencing an MLS outage in the Tallahassee, FL MSA. Delivery of new listing information and updates in this area will be delayed until the outage is remediated. In addition, information related to this MLS will be limited within our applications until this has been resolved. <br /><br />We will provide an update once we have identified a resolution timeline.</p>tag:status.housecanary.com,2005:Incident/190490512023-11-07T11:07:51-08:002023-11-07T11:07:51-08:00Increased lead volume due to re-enablement of FMLS (Georgia)<p><small>Nov <var data-var='date'> 7</var>, <var data-var='time'>11:07</var> PST</small><br><strong>Resolved</strong> - We will be re-enabling FMLS which covers a few areas in Georgia. Starting this afternoon, Acquisition Explorer clients that have buyboxes enabled in Georgia can expect increased lead volume due to this enablement.</p>tag:status.housecanary.com,2005:Incident/189829332023-10-31T13:41:55-07:002023-10-31T13:41:55-07:00The November AVM processing has been completed<p><small>Oct <var data-var='date'>31</var>, <var data-var='time'>13:41</var> PDT</small><br><strong>Resolved</strong> - The November AVM processing has been completed</p>tag:status.housecanary.com,2005:Incident/189166372023-10-24T13:08:45-07:002023-10-24T13:08:45-07:00Increased lead activity in the Greater Denver area<p><small>Oct <var data-var='date'>24</var>, <var data-var='time'>13:08</var> PDT</small><br><strong>Resolved</strong> - Due to an underlying MLS platform change, please expect increased volume / activity related to properties and listings in the Greater Denver (CO) area.</p>